Frequently Asked Questions
Q: Why does this site appear to look incorrect?
A: This site was designed with newer technology that may not be available on all older browsers. Please update to the newest version of the browser you are using for the best possible browsing experience.
Q: Do you have a minimum order?
A: We have no minimum order with number of brushes you have to buy or in dollar amount, you can purchase 1 brush if that is all you need. You will still be charged $12.99 for shipping if the order is under $150.
Q: How do I buy products from Torrington Brush? Do I have to buy through a distributor?
A: Torrington Brush sells its products primarily direct to the end user or manufacturer. We feel generally that we can give better service selling direct to the customer. There are distributors who resell Torrington's Brushes because we place no restrictions on what kind of businesses can purchase our products. Because we are very price competitive some distributors can purchase from Torrington and easily resell them.
Q: How do I establish credit if I want to buy on open account?
A: If you would like to have an open account with us, please fill out our credit app form and fax it back to us 1-800-528-0109 or attach the PDF in our contact us page by email here . Or you can request for us to contact you and we will provide you with an email address to send your credit app to. Once we have received your credit app, we will process it which could take from 1-4 working business days. Once we get the approval, someone will reach out to you with the amount your approved for and your terms.
Q: How do you charge for shipping?
A: Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Orders that total $150.00 and over will receive free ground shipping and orders of $149.99 and lower will be charged a flat shipping fee of $12.99. We will ship via either UPS / FEDEX ground or US Postal Service, whichever is the cheapest. We cannot ship to any P.O Boxes. Orders shipping Internationally or not within the contiguous United States, do not qualify for free shipping or our flat rate shipping fee. International shipping charges are the responsiblity of the customer. We can provide you with a shipping quote for any international shipments. Please contact us using our contact us form here: email us here
Q: Are there special discounts?
A: Torrington's discounts are based on quantity. It is a fair way of selling. No matter who you are, if you buy 100 pieces, your price is the same as any other customer. Our catalog shows the pricing discounts for each item on the corresponding pages. You can also view the quantity discounts for each item on our website by clicking the the ? next to the box quantity or simply click in the quantity box and the quantity discounts will show below the item.
Q: What if there appears to be more than one brush that is suitable for my requirement?
A: Because we have no minimum you can order 1 or 2 of any number of brushes to see what works for you.
Q: Can you make custom brushes or ones that are different than in you catalog?
A: We can and do make custom brushes, but it is far more efficient to try and find a stock brush that will work or to modify an existing brush. Custom brushes are costly because of set up and production limitations. If you are interested in a custom made brush please contact us here: email us here and someone will reach out to you to discuss your custom brush and your options.
Q: Do you offer private labeling on brushes?
A: We do offer private labeling and have the capability to put your logo on brushes you are wanting to purchase. To have private labeling done there are some requirements such as minimums you would need to order. There are also some restrictions such as the brush you are wanting to have private labeled. Most of our imported brushes cannot be private labeled unless we special order them for you. If your interested in one of our USA made brushes we can private label those types of brushes for you. If you are interested in ordering private labeled brushes from us please contact us here: email us here and someone will reach out to you to discuss your private labeling request.
Q: Can the billing and shipping addresses be different?
A: Many of our customers have different billing and shipping addresses. This will not be a problem. If your a business with multiple ship to address, you can store them in your address book under your customer profile.
Q: How do I return something that I don't want?
A: We make it as easy as possible. You can either contact us by email or call us 1-800-262-7874 and we will email you an RMA form for the brushes you are wanting to send back. As long as the brushes are unused and it has been 90 days or less since you received them, we would be happy to take them back. Once you receive our RMA form detailing what you will be sending back, put a copy of the RMA in the box and ship the brushes back to the return address listed on the RMA. Once we receive the brushes back and inspect them, we will issue you a credit or refund whichever you prefer. Please do not send any brushes back without contacting us first so we are aware of the brushes you are sending back and can monitor the return process.
Q: What is your privacy policy concerning customer information?
A: Torrington Brush keeps all of its' customer information strictly private. We have never sold our customer list nor will we. We will not give out any information about our customers including credit without their authorization. We take privacy very seriously and respect our customers information.
