Shipping Policy

You can trust that your order will be quickly processed and safely delivered. Orders that are placed before 3:00 pm EST will begin to be processed the same day, orders placed after 3:00 EST will be processed the following business day. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Orders that total $150.00 and over will receive free shipping, orders of $149.99 and lower will be charged a Flat Shipping Fee of $12.99. *(Please Note: We have updated our free shipping order total amount from $125 to $150, Effective as of January 1, 2023 )

- All orders are shipped via UPS Ground, FedEx Ground or US Postal Service. The choice of carrier we use to ship your package is our discretion unless you pay for the shipping or if a carrier does not deliver to your specific area. We will work with you on what carrier is used under those circumstances. Please let us know during the checkout process if UPS, FedEx or US Postal Service does not regularly deliver in your area, so we can make those carrier changes before the package is shipped. You can leave this information in the comment box on the checkout page.

Using Your UPS or FedEx Collect Account To Ship:

We offer our customers the choice to use your own UPS or FedEx collect account for shipping during checkout. You will be required to provide the company name and freight collect account number associated with your UPS or FedEx account. There is a drop down box for you to select the delivery method for how you want the package to be shipped; Ground, Next Day, 2-Day, 3-Day or ETC. It is the responsibility of the customer to provide the correct UPS or FedEx collect account information and delivery method. If the freight collect account number or third party bill to address provided does not validate and we are not able to get in contact with you, we will ship your order regular UPS ground, FedEx ground  or USPS ground and charge you $12.99 for shipping. If Torrington Brush is charged by FedEx or UPS for processing a shipment using an invalid collect account number or incorrect address provided by the customer, Torrington Brush will invoice the customer these additional fees as well as the transportation charges. UPS accounts should have 6 numbers or characters and FedEx accounts should have 9 numbers. Please make sure you read the shipping instructions carefully during checkout and acknowledge that you understand the instructions by clicking the checkbox. Before proceeding to the next step of the order, make sure you have chosen the correct delivery method you want. If you happen to make a mistake and the order has already been submitted, please call us right away 1-800-262-7874 as there may be time to correct your order before it ships. Any calls to correct orders after 3:00 pm EST, will be to late and your package will be shipped with the options you have chosen when the order was submitted.

Thank You,

Torrington Brush Works Management